Saloon Policy
Just as we want you to be satisfied with your hair, we want you to be happy with the products you purchase. We will gladly accept returns for salon credit on any products within 30 days of purchase. We do not offer refunds on retail products.
PRODUCT GUARANTEE
We always want you to be 100% satisfied with your services. If you are not 100% satisfied, we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services adjusted. Issues reported after 5 days will be assessed on a case by case basis.
SERVICE GUARANTEE
We will try our best to accommodate you if you’re running behind, stuck in traffic, etc. Clients will generally be allowed a 10-minute grace period. After that time you may have to forgo parts of the service in order to keep it within the time allotted for you, or reschedule your appointment for a different time, which will result in a cancellation fee.
LATE POLICY
A deposit of $50 is required to reserve appointments two hours or longer
(ex. smoothing services, correction of color, balayage color, hair extensions etc.)
This deposit will be held and used towards services on the day of your reservation. In the event of a cancellation for these extended appointment blocks, a 48 hour notice is required to receive a full deposit refund.
Deposits for extended appointments….
Your appointments are very important to the Taffeta Salon and Spa Team. The time is reserved especially for you. We ask that you provide a credit card to secure your reservation. We understand that sometimes schedule adjustments are necessary, therefore we respectfully request at least 24 hour notice for cancellation. Any cancellations made less than 24 hours in advance will result in a cancellation fee.
-Less than 24 hour notice will result in a charge equal to 50% of the reserved appointments.
-No-shows will be charged 100% of the reserved services.